Do you want to implement ITIL but don't know where to start?

• Can you see the benefits but need to make the business case?
• Do you need a 'core' operational system with very fast time to value?
• Would you like to take the first steps towards achieving ITIL best practice?

'Bite-Size ITIL' seminar will tell you how to:

• Improve Customer Service
• Achieve Quick Wins in your business
• Experience fast Return On Investment

Why attend?

• Find out how you can undertake ITIL in bite-size pieces.
• Leave with a practical business and commercial plan for swiftly implementing the most common ITIL processes.
• Learn from real world examples of customers with similar business issues.

Who should attend?

• IT Service Desk / Helpdesk Managers
• Customer Service and Service Delivery Managers
• IT Managers / Directors
• Personnel responsible for assessing ITIL adoption

Agenda

When, Where & Guest speakers

Click on different location to open a map.

1. The Studio, 7 Cannon Street, Birmingham B2 5EP
   Guest speaker: Warwickshire County Council
   Date: Wednesday 3 March
2. Hornbill offices, Ares, Odyssey Business Park, West End Road, Ruislip, HA4 6QD
   Guest speaker: McDonald's Restaurants Ltd.
   Date: Thursday 4 March