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| Jul 1, 2008
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Halliwells IT Team Meets Customer SLA Targets With Hornbill's Supportworks ITSM
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IT team increases SLA success rate from 60% to 92% with Supportworks ITSM service management solution.
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| Jun 12, 2008
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Hornbill Wins IT Service & Support Technology Supplier of the Year at the SDI Excellence Awards 2008
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Hornbill Systems beat three other finalists, Infra, Marval and Touchpaper, at the Service Desk and IT Support Excellence Awards to become IT Service and Support Technology Supplier of the Year.
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| Jun 4, 2008
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Hornbill's Supportworks meets the University of Sheffield's Challenge for Campus IT Service Desk.
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Leading academic and research centre benefits from streamlined IT service desk.
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| May 21, 2008
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Service Desk is Start of IT Career Path, says Research
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Increase in psychometric testing identifies potential in recruits for Service Desk, now viewed as the start of a career path, cites research sponsored by Hornbill Systems and Service Desk Institute. |
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| May 14, 2008
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Shere Ticketing Systems Keeps Clients' Machines Ticking Over with Hornbill's Supportworks
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Shere Booking and Ticketing Systems has selected Hornbill's Supportworks, the service desk management solution for its customer service desk. |
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| May 8, 2008
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IT Now Gets Seat On The Board, says Service Desk Research
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IT service departments twice as involved in business than five years ago, with 74% organisations measuring internal customer satisfaction rates.
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| Apr 23, 2008
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Waltham Forest Council Selects Hornbill's Supportworks to Meet ISO 20000 Standard
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Waltham Forest Council works towards goal of ISO 20000 standard for measurable service excellence with Hornbill's service management software. |
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| Apr 15, 2008
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Hornbill Gears Up for Future Growth with Senior Management Reorganisation and Appointment of New Client Services Director
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After record year for new business and profit, Hornbill accelerates growth with new senior management structure. |
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| Apr 8, 2008
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Dogs Trust Puts Trust in Hornbill's Supportworks Essentials for IT Service Desk.
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Growing organisation invests in help desk management software to support increasing numbers of users. |
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| Apr 8, 2008
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Hornbill Announces Fast-Track, Lower Cost of Ownership Helpdesk Solution with Supportworks Essentials.
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'Stepping stone' approach to supporting customer growth and ITIL adoption continues at Hornbill. |
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