Date
Headline
'Bite-size' ITIL is NAAFI's flavour of the month as IT service management software from Hornbill improves IT service to staff
NAAFI's newly centralised service desk reaps efficiencies and improves customer service with new Fast Track ITIL processes and customer SelfService.
NAAFI's newly centralised service desk reaps efficiencies and improves customer service with new Fast Track ITIL processes and customer SelfService.
See Tickets provides improved round the clock IT service management to users with Hornbill's Supportworks ITSM Enterprise
Leading ticketing company invests in IT service desk software to support 24 hour business operation.
Leading ticketing company invests in IT service desk software to support 24 hour business operation.
Supportworks ITSM Enterprise 3.0 launched to support customers' progression to ITIL maturity
Hornbill supports the IT Service Management journey with enhanced ITIL-compatible software.
Hornbill supports the IT Service Management journey with enhanced ITIL-compatible software.
PRS for Music tunes into shared service desk to support ITIL adoption with Hornbill's Supportworks ITSM service management software
Music Royalty fee collection organisation streamlines IT support operations with consolidated support desk, reaping efficiencies with improved processes
Music Royalty fee collection organisation streamlines IT support operations with consolidated support desk, reaping efficiencies with improved processes
OVUM Technology Audit recognizes Hornbill's Supportworks ITSM for its breadth of ITIL-compatible features and opportunity for service desk consolidation
Supportworks ITSM applications for helpdesk, 'Bite-Size ITIL' and mature ITIL processes plus consolidation efficiency and 'Human Touch' approach meet market demands, says Ovum's Stephen Mann
Supportworks ITSM applications for helpdesk, 'Bite-Size ITIL' and mature ITIL processes plus consolidation efficiency and 'Human Touch' approach meet market demands, says Ovum's Stephen Mann
Hornbill to present workshops supporting the ITSM Journey with luminary Malcolm Fry
Four date road-show provides practical advice on implementing ITIL v3
Four date road-show provides practical advice on implementing ITIL v3
Hornbill announces Supportworks ESP v7.4, the latest release of its flagship service management platform technology.
Supportworks ESP benefits from a facelift and presents a functioning preview of its latest Web 2.0 browser based client technology, with other enhancements.
Supportworks ESP benefits from a facelift and presents a functioning preview of its latest Web 2.0 browser based client technology, with other enhancements.
Hornbill appoints Frank McIlroy to the new position of CEO for Service Management division
Exciting times as Hornbill restructures for continued growth and expansion, appoints CEO and strengthens product development focus.
Exciting times as Hornbill restructures for continued growth and expansion, appoints CEO and strengthens product development focus.
Napp Pharmaceutical Group selects Hornbill's Supportworks ITSM to support over 1600 staff across the UK and Europe with centralised service desk
Leading pharmaceutical company chooses Hornbill's solution for 'human touch' approach to service delivery, increasing staff productivity
Leading pharmaceutical company chooses Hornbill's solution for 'human touch' approach to service delivery, increasing staff productivity
Nottinghamshire County Council saves three quarters on the cost of maintenance and support for its IT Service Management system with Hornbill's Supportworks ITSM
Over 16000 council employees and 350 schools across Nottinghamshire will benefit from an improved support service following the Council's decision to use Supportworks ITSM
Over 16000 council employees and 350 schools across Nottinghamshire will benefit from an improved support service following the Council's decision to use Supportworks ITSM
