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Although Supportworks scored highly on all our business requirements criteria, including technical requirements, quality of training, support and extensibility for a competitive price, Supportworks' usability was the winning factor |
| Sharon Mone, Taylor Wessing |
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As well as product functionality, one of the key reasons for selecting the system was its ability to be configured to run separate helpdesk solutions to support different areas of the business. The look and feel was important and we were impressed with the Supportworks' Windows-type user environment. We had also received feedback that Hornbill provided good, consistent service and support. |
| Adrian Crisp, House of Fraser |
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Assetworks Discovery has helped us to collect data and build a comprehensive repository of information. It will allow us to manage more effectively our assets within the company and ultimately save us money on unaccounted for or lost assets. |
| Neil Kellar, Camelot Group plc |
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Before we had Supportworks we were reacting to calls coming in. Now we can prioritise and plan better which helps us to manage our time. The web self-service has also greatly reduced the volume of calls for simple issues. |
| Mark White, Middlesbrough PCT |
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Before we implemented Supportworks we had a wide variety of locations for customer related information. Now all our information is consolidated into a single updatable repository, used by 95% of our organisation. This means that all staff now have quick and easy access to the key information relating to our customers - we can now answer questions in a matter of minutes instead of many hours. |
| Dermot Murray, Fraser Williams Commercial Systems |
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Being able to keep all this information in one place is a considerable help to our support and technical analysts because they now have comprehensive information at their fingertips. This will help us to provide a better service to our internal customers, to manage our IT assets more closely and achieve a longer term reduction in costs associated with IT support.
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| Flextech Television, Tim Drew |
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