Hornbill Supportworks: ITIL Help Desk Software and Service Management Software Solutions

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Business Process Workflow

Call/Ticket Management

Communications Management

Service Level Management

Resource Management

Knowledge Management

Integration Connectors

System Integration

Management Reporting

Platform Architecture

Assetworks Discovery

Single Console Interface

Network Device Discovery

Application Service Discovery

Desktop Remote Control

Management Reporting

System Integration

Assetworks Discovery

Additional Information

Computer Discovery

Computers are discovered on the network using a combination of techniques, to ensure the most comprehensive discovery possible. Using a combination of NT Domain information, ping sweeps and SNMP (Simple Network Management Protocol), details of computers are gathered and stored into the Assetworks Discovery repository.

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