Accounts enquiry management through automation

If your organisation handles a large number of enquiries from suppliers and customers relating to accounts payable or accounts receivable queries, or if you are an outsourcing organisation responsible for handling enquiries on behalf of one or more clients, it is vital that these requests are handled as quickly and efficiently as possible. Poorly handled accounts enquiries will have a negative impact on cash flow and could lead to supply blocking with creditors.

Hornbill's Solution

Supportworks Accounts Service Desk is specifically designed to automate the handling of requests related to accounts enquiries. The solution is commonly used by outsourced service providers, or directly by larger organisations that handle large volumes of accounts related enquiries.

Business Benefits

Maintain good lines of supply and credit with your suppliers by ensuring bills are paid on time and queries are responded to promptly. Track the detail of each and every enquiry to allow continuous supplier reviews. Automate the enquiry handling process to allow better use of contact centre staff and resources. Communicate with suppliers and customers in a consistent and professional manner by automating the creation of letters and other forms of communication. Provide an instant view for senior management that highlights any problems requiring attention, or additional support.

Solution Features

Record each enquiry; automate the process of handling the enquiry through workflow. Automate the creation of written communications. Manage and monitor service level agreements for each request. Integrate with your accounts system to provide enquiry handling staff with account balances, status and supplier/customer detail. Provides a SelfService interface that can be used by your suppliers and customers to log an enquiry, check the status of current enquiries and access the common message board.