ITIL Compatible Software
Supportworks ITSM solutions provide a comprehensive framework for the adoption of ITIL processes, whether your organisation is looking at ITIL for the first time or is more advanced in its adoption.
For many organisations in the first stages of ITIL adoption, Supportworks ITSM Foundations provides an easy 'Bite-Size' step to the most common ITIL processes.
Supportworks ITSM - A comprehensive ITIL solution
Supportworks ITSM provides the optimum combination of business process automation, functionality and flexibility, delivering a comprehensive ITIL-compatible solution that satisfies most IT service management requirements out of the box. Fully integrated processes and templates enable rapid adoption of key components of the service lifecycle. For organisations that do not wish to adopt all of these disciplines immediately, they can simply be 'switched off,' and 'switched on' again when the organisation is ready.
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ITIL Compatible Software - PinkVerify™ Service Support Enhanced
Pink Elephant Inc, has certified Supportworks ITSM in accordance with its PinkVerify™ programme: ITIL Service Support Enhanced.
ITIL Service Desk Software with the Human Touch
"ITIL implementation is largely influenced by the perception, motives and attitudes of those involved." Service Futures Group
Supportworks ITSM solutions improve service response through 'Human Touch' features, putting people at the heart of ITIL & making processes transparent, so helping to overcome the common barriers to successful adoption.
- Service operatives have a better understanding of the roles and responsibilities of their customers, thanks to an interface with contextual information.
- Customers receive quality service, on their terms, via SelfService and from service analysts who are better informed.
- Administrators benefit from visual tools contributing to a faster and more successful adoption of best practice.
Improve Customer Service with ITSM
Supportworks ITSM presents information in an accessible, non-technical way to service desk analysts and business users. Click any image to enlarge.
Fast and easy to configure
Supportworks ITSM is non-prescriptive and can be configured to meet additional business processes not strictly defined by ITIL, providing ultimate flexibility. Hornbill's pre-packed application templates provide a starting point that significantly reduces configuration effort. In addition, Supportworks does not require specialist programming skills to configure. A series of wizards and drag-and-drop design environments greatly simplifies configuration, allowing any competent IT professional to modify the application without specialist knowledge.
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