Freedom of Information Act... Are you able to comply?

Supportworks FOI solutions are designed to help government organisations track and manage requests for information from members of the public in accordance with the Freedom of Information Act 2000. The act mandates certain targets and obligations that government organisations must comply with when dealing with such requests. Systems need to be put into place to manage these targets and obligations, and to demonstrate compliance with the criteria set out by the Act.

Hornbill recognises these challenges, and Supportworks FOI provides a ready-made answer. We have a pedigree in providing service management solutions to public sector organisations that help to improve operational efficiency and deliver tangible benefits. Supportworks FOI has been implemented by a number of government institutions, including one of the UK's largest single FOI projects.

How can Hornbill help you?

Capture and record Requests for Information from the public, by telephone, e-mail or the web. Create 'best practice' workflow using Supportworks workflow engine, ensuring that each request is dealt with in a systematic and timely manner. Calculate and record costs and fees. Proactively and automatically manage requests and monitor compliance to FOI standards. Manage the Appeals process to minimise penalties and support accurate internal process reviews on a case-by-case basis. Centralised monitoring and reporting in accordance with central government and legislative requirements. Integration with other systems to shorten response times.

The active management and automation of processes made possible by using Supportworks FOI will give you a fast route to compliance with your current and future FOI obligations.

The following screen shot gallery shows examples of the enquiry handling forms that are within Hornbill's Freedom of Information template.