Helpdesk and ITIL software for Not For Profit

IT spend is always difficult to justify for charity and other not-for-profit organisations.

Supportworks is a highly configurable and cost-effective IT and Customer Service solution built on processes that will give you both control and efficiencies.

Cost effective IT Service Management

ITIL processes out-of-the-box for cost-effective & rapid deployment. Low ongoing administration costs with self-customisation and reduced professional services requirement. PinkVerify (TM) certified, single ITIL solution including CMDB. Core ITIL disciplines included as standard. Platform flexibility for shared department services and virtual teams. SelfService facility available to allow customers to check the status of service inquiries on-line.

Gavin Malarky, IT Services Manager, Natural History Museum: "We wanted a flexible system that we could integrate easily with LANDesk and other databases. Hornbill's Supportworks ITSM offered us this functionality and we can customise it as we evolve our systems.” "

Cathy Green, IS Support Manager, RSPB:
“Hornbill's Supportworks has enabled us to provide a more efficient, faster service to our customers, and the powerful reporting features enable us to manage our resources better".”