Healthcare and the NHS National Programme for IT (NPfIT) - Connecting for Health

Hornbill Systems has worked with many NHS bodies to provide a range of proven IT Service Management solutions that enable you to quickly and easily participate in the National Programme for IT.

Healthcare customers benefit from a specially built service management application that is based on Hornbill’s certified ITIL compatible Supportworks ITSM solution. The solution, called Supportworks ITSM Connecting for Health is a pre-configured application that can be implemented at your site with just a few days effort, enabling you to fast-track participation in the NHS National Programme for IT (NPfIT). The pre-configured solution includes full support for the CFH MDS and "seamless ticketing" electronic integration to your Local Service Provider (LSP) all out-of-the-box.

Does this sound too good to be true? give us just a couple of hours of your time and let us show you how complete, but really simple and cost-effective our solution is. No smoke and mirrors, no blue-sky ideas, no shelfware and no hidden costs, just a real solution that solves real problems that is available to YOU today!

Don't just take our word for it, hear what our customers say about the solution

How can Hornbill help you?

For NHS Trusts? We can provide you with a fully ITIL-compatible solution deployed in just days with full support for the CfH (Connecting for Health) Minimum Data Set, the automation and reporting of contractual SLA's as well as full electronic integration (via OTI) to your Local Service Provider (LSP), giving you significant and ongoing cost savings by reducing your dependency on the National Service Desk. For Primary Care Trusts? We can provide you with an entry-levle IT Helpdesk solution to start you on the right path with electronic integration into the National Service Desk. You can relax knowing that when you are ready, we can seemlessly migrate you to a fully ITIL-compatible solution deployed in just days with full support for the CfH (Connecting for Health) Minimum Data Set, the automation and reporting of contractual SLA's as well as full electronic integration to your Local Service Provider, reducing your dependency on the National Service Desk. Our Healthcare Service Management Solutions are pre-configured with profiling information and reporting capability relating to all of the major applications being deployed by the NHS under the National Programme for IT. We provide a more cost effective, compatible service management solution as an alternative to what may seem to be the only option being offered to you by your Local Service Provider (LSP). We can work with Fujitsu Services, BT, Accenture and CSC operated LSP's for seamless ticketing integration. We help you adopt ITIL Best Practice for service delivery without forcing you to change everything you currently do; from day one, you can adopt ITIL at your own pace. We help you migrate to Supportworks ITSM from your existing solution, ensuring that your new solution will "interface" with your LSP enabling your participation in the National Programme for IT. We provide full integration with other tools your current application is not able to easily integrate with allowing you to get the best from your current assets. We provide the historic and near real-time strategic, tactical and operational reports you need to ensure that you have the measurements and KPI reporting needed to comply with the requirements of your LSP and the National Programme for IT.